Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
Contact details: Raggedy Ruff Designs, Andrea Gorman, 18 Medina Close, Derby, DE24 0UD England. raggedyruff@gmail.com, 07551947645
Working through Etsy, I have no access to your financial information including credit cards, debit cards, or services such as paypal. Etsy retains this information and they have their own GDPR policy.
I have access to your name, address and email address for the purposes of fulfilling your order and will pass this information to courier services including Transglobal Express and Royal mail. I will only contact you through email if I have difficulties completing your order without further information. I will not add your email to a mailing list nor will I contact you about other items for sale.
For tax and accounting purposes, I may download just your name along with your order details including country, but I don't need your street address or email address for that purpose. Etsy keeps records of the purchase and I can access that if I required it for tax purposes in the future.
Any questions on how I use your data, please contact me.